Refund policy
At Kay's Kitchen, we strive to provide the best quality of food. please inspect your products upon delivery/pick-up and contact us immediately if the item is damaged or if you receive the wrong order, so we can evaluate the issue and sort it out for you. if there is a problem with the product please notify us within 24 hours of purchase. Please note, all our products are labeled with a use date for recommended appropriate consumption times. also, please note that all products should be frozen and sealed in original packaging, and can NOT be frozen after being defrosted.
We do Not honour returns or refunds:
- If the claim is not made within 24 hours of the product being delivered/picked up.
- If the product has been stored incorrectly.
- Consumed outside of the recommended consumption time.
- if the product has been defrosted then put in the freezer once again.
We do not provide a refund or replacement if you change your mind in relation to our products.
If your refund is approved, you'll automatically be refunded on your original payment method. please remember it can take some time for your bank or credit card to process and post the refund too.